Assists system users in solving problems either by phone or in person
Responds to and documents calls
Troubleshoots information systems and determines the resources required to return the system to optimum performance
Monitors systems to isolate or identify problem sources
Writes reports, as needed
Identifies, corrects and resubmits data rejected by the system
Updates, monitors, installs and repairs a wide variety of information systems equipment
Performs administrative functions including order processing and tracking, vendor payments, etc.
Provides technical support and problem resolution expertise for hardware-related system performance issues
Receives and inspects newly delivered computer equipment
Connects component devices to assemble a functional system
Tests, diagnoses and repairs hardware components such as monitors, printers, scanners, CPU's and laptops
Performs preventative maintenance and upgrades for computer hardware
Reviews and logs information required to support inventory and maintenance history
Installs and tests network and peripheral device interface cards
Diagnoses and repairs or replaces computer hardware components
Disassembles, packs and moves computer devices and peripherals
Maintains information systems equipment with assistance from the user and others
Troubleshoots systems, system peripherals, equipment and software and determines the resources required to return the system to optimum performance
Generates periodic reports as required
Trains users how to use applications and networks
Maintains user network access credentials and ensures proper use of procedures and tools, including virus protection, security software and software licensing.
Performs desktop/user data backup archiving and recovery.
Performs project and priority work.
Other duties as assigned
Requirements :
Education:
Two (2) years of full-time, college –level education in the principles of programming, operation and installation of information processing equipment,
AND
Experience: Two (2) years of experience in desktop support or a helpdesk environment
OR
Two (2) years of experience comparable to that of an Information Technology Support Technician II with the County of San Benito